Inbox is crazy full of lab documents and what not.
The document should "Refile"
Our Oscar has 150+ documents in the Refile folder, and almost all ended up there accidentally. This has now become a new workflow for me, to check that file folder. Then I go into patient chart, look in the Deleted documents and press Recycle Bin to make it visible again. Big pain.
The location of the REFILE button is particularly dangerous, as it is way too easy for users to select. I have sent numerous OSCAR messages to our entire team of nurses/doctors/MOAs across 10 clinical sites pleading with them to stop using the button. I’ve created a screenshot with big red words and a red arrow and sent it to the entire team by email.
Could you please remove the Refile button? Or rename it “UNLINK” or “UNATTACH”? Please, please?
On behalf of;
Medical Office Coordinator, PHD Community Services Society